Shipping policy

Shipping Policy

Delivery costs, including any postage or packaging for physical trip packages, are included in the price displayed on our website. There are no additional charges for standard delivery unless otherwise stated.

For one-off purchases of digital products, digital trip packages will be available for download as soon as your payment has been successfully processed. You will receive an email with access details shortly after purchase.

While we aim to deliver all products promptly, we are not responsible for delays outside our control. If the delivery of your digital or physical products is delayed due to circumstances beyond our control, we will notify you as soon as reasonably possible and take steps to minimise the impact. We are not liable for such delays; however, if there is a risk of significant delay, you may contact us to cancel the order and receive a refund for any products not received.

Physical trip packages are sent via standard post. If no one is available to receive the delivery and it cannot be posted through your letterbox, you will receive instructions from the courier on how to rearrange delivery or collect the item from a depot.

If you do not arrange redelivery or collection of any physical item, it may be returned to us or disposed of by the courier in accordance with their policy. We are not responsible for undelivered items resulting from customer inaction.

Additional Information

• Tracking: Where available, tracking information will be provided via email once your order has been dispatched.
• International Shipping: We currently do not offer international shipping. Orders are limited to delivery within the UK only.