Terms of service

Last Updated: 10th June 2025

Welcome to Snapshot Trips (“Snapshot Trips”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and trip packages, including any products and digital content. Please read these Terms carefully before you start to use our site or purchase any of our Products. By accessing our site or purchasing any of our Products, you confirm that you accept these Terms and agree to comply with them.

1. These Terms

1.1 What these Terms cover
These Terms set out the conditions under which we supply Products to you, whether these are physical goods, digital content, or services and associated goods (collectively referred to as “Products” or “Trips”).

1.2 Why you should read them
These Terms provide important information, including:
• Who we are;
• How we will provide Products to you;
• How you and we may change or end the contract;
• What to do if there is a problem;
• Other important legal and service-related information.

If you believe there is a mistake in these Terms or if you would like to request a change, please contact us to discuss.

2. Definitions

Customer means you, the individual purchasing or using a Snapshot Trip, including anyone travelling with you under the same booking, as well as any guests, invitees, or individuals for whom the Services or Trip Package were purchased. This may also include your employees, contractors, or agents where applicable.

Services means the trip packages provided by Snapshot Trips, together with any related customer support, including support delivered through social media channels, our website, and email communications.

Trip Packages and Products means the itinerary, recommendations, maps (which are unofficial, not to scale, and for general guidance only), written materials, guides, and any other content or documents provided by Snapshot Trips as part of your purchased experience. This includes both printed (hard copy) and digital (PDF) formats.

Third-Party Providers and Products means any goods, services, locations, or experiences not owned or operated by Snapshot Trips, but which may be recommended in your Trip Package. This includes (but is not limited to) restaurants, attractions, shops, accommodation, events, transportation, and external websites. We are not responsible for their content, accuracy, or services. Use of any third-party service is at your own risk and subject to their terms and policies.

Snapshot Trips IP refers to all intellectual property in our Services and Trip Packages, including text, images, branding, and underlying systems.

Digital Content means any content delivered electronically, including (but not limited to) PDF files, online maps, mobile-friendly guides, email communications, and any web-based itinerary information.

User Content means any content submitted by Customers to us, including reviews, videos, drone footage, photos, feedback, testimonials, or suggestions.

“Writing” includes emails — When we use the words “writing” or “written” in these Terms, this includes email communications but also includes social media, faxes, and text messages.

3. Contact Information

3.1 How to contact us
If you wish to contact us, you can do so through the details provided on our Contact page or by emailing us at hello@snapshottrips.com

3.2 How we may contact you
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address provided during your order or account registration.

4. Our Contract With You

4.1 How we will accept your order
Our acceptance of your purchase will occur when we send you a confirmation email, at which point a binding contract will come into effect between you and Snapshot Trips. The confirmation email will outline the details of your trip package or digital product. By placing an order, you agree to be bound by these Terms of Service and our Customer Conduct and Safety policy (see Clause 16), which are available on our website and form part of the agreement.

4.2 If we cannot accept your order
If we are unable to accept your purchase, we will notify you in writing and you will not be charged. This may occur due to reasons such as:
• The trip or product is no longer available;
• Unforeseen limitations on our resources;
• An error in the pricing or description of the offering;
• Inability to meet a specific request or deadline you’ve indicated.

4.3 Your order number
Once your booking is confirmed, we will provide you with an order number. Please reference this number in any future communication with us about your trip or purchase, as it helps us locate your information quickly and assist you more efficiently.

5 Our Products

5.1 Trips may vary slightly from their descriptions or images
The images and descriptions of our trip packages on the website are for illustrative and informational purposes only. While we aim to represent each trip as accurately as possible, variations may occur due to factors outside our control, such as local conditions, seasonal changes, or availability.

5.2 Materials and documentation may differ
Any printed or digital materials (including itineraries, guides, or maps) provided as part of your trip may vary slightly from those displayed or described online.

5.3 Use of our trips and services
Participation in any trip or use of any digital product is at your own risk. You agree to follow our Customer Conduct and Safety Policy (Clause 16) and any safety guidance provided as part of the trip experience.

6 Your Rights to Make Changes
If you wish to make a change to your booking or digital product purchase, please contact us as soon as possible. We will let you know whether the change is possible. If it is, we will inform you of any changes to the price, availability, or other relevant details and ask you to confirm whether you wish to proceed. If we are unable to accommodate the requested change, or if the impact of the change is not acceptable to you, you may have the right to cancel your booking (see clause 11 – Your Rights to Cancel).

7 Our Rights To Make Changes

7.1 Minor changes to trips or digital products.
We may make minor adjustments to our trip packages or digital content:

• To reflect changes in applicable laws, local conditions, or travel regulations — for example, we may need to modify a route, activity, or itinerary due to weather, safety, or access restrictions; and

• To implement technical updates or improvements, such as content updates to a digital guide or map.

7.2 We reserve the right to make these minor changes at any time. These changes will not give you the right to end the contract.

7.3 Updates to digital content. We may update or require you to update digital products (such as downloadable trip materials), provided that the updated version continues to align with the description provided at the time of purchase. We strongly recommend that you visit the Trip Changes section of our website before setting off, to ensure you have the most up-to-date information about your trip.

8 PROVIDING THE PRODUCTS

8.1 Delivery costs, including any postage or packaging for physical trip packages, are included in the price displayed on our website. There will be no additional charges for standard delivery unless otherwise stated.

8.2 One-off purchases of digital products. Digital trip packages will be made available for download as soon as your payment is successfully processed. You will receive an email with access details shortly after purchase.

8.3 We are not responsible for delays outside our control. If the delivery of your digital or physical products is delayed due to events outside our control, we will notify you as soon as reasonably possible and take steps to minimise the impact. We are not liable for such delays, but if there is a risk of significant delay, you may contact us to cancel the contract and receive a refund for any Products you have not received.

8.4 If you order a physical trip package, these will be sent via standard post. If no one is available to receive the delivery and it cannot be posted through your letterbox, you will receive instructions from the courier on how to rearrange delivery or collect it from a depot.

8.5 Unclaimed deliveries. If you do not arrange redelivery or collection of any physical item, it may be returned to us or disposed of by the courier according to their policy. We are not responsible for undelivered items due to customer inaction.

8.6 You become responsible for any physical product when it passes to you upon delivery to the address you provided. For digital products, responsibility passes once the product has been made available to you via download link or email.

8.7 Access and expiry of digital products
Digital trip downloads will be accessible via a download link included in your confirmation email. Please note that this download link may expire within 30 business working days from the date of purchase. It is your responsibility to download and save your files before this time.

8.8 You own any physical or digital product once it has been delivered or made accessible to you.

9 Copying, Sharing & Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, Trip Packages, and digital content. These works are protected by copyright laws and international treaties. All such rights are reserved.

Subject to your compliance with these Terms and full payment of any applicable fees, Snapshot Trips grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services and Trip Packages for your personal, non-commercial use only.

You may not:
• Copy, reproduce, distribute, or modify any part of the Services or Trip Packages;

• Create derivative works from any content we provide;

• Use our Services or Trip Packages for any commercial purpose, resale, redistribution, or public display;

• Share or republish any part of the Trip Package with individuals outside your immediate travel group (e.g. friends or family not joining the same trip);

• Sub-license, assign, or otherwise transfer the rights granted to you;

• Remove, alter, or obscure any copyright, trademark, or proprietary notices;

• Separate or extract images, graphics, or other components from accompanying text.

You are permitted to share the Trip Package only with those travelling with you on the same trip (e.g. in the same vehicle or itinerary), and only for their personal use as part of your shared experience.

We reserve the right to take legal or enforcement action in cases of unauthorised copying, sharing, or misuse of our intellectual property.

10. Suspension and Cancellation

10.1 Reasons we may suspend your access to a Trip Package or Product
We may suspend your access temporarily if necessary to:
• Resolve technical issues or apply minor technical updates;
• Comply with changes to legal or regulatory requirements;
• Make updates or modifications to the Trip Package.

10.2 Notice of suspension
We will contact you in advance where possible if your access will be suspended, unless the issue is urgent or an emergency.

10.3 Your rights if we suspend access
If your access to a Product or Trip Package is suspended for more than seven consecutive days, you may contact us to end the contract and request a refund for any unused portion of the Product that you have paid for.

11. Your Rights to Cancel

11.1 You can always end your contract with us
Your rights when cancelling will depend on the type of Product you’ve purchased and the reason for cancellation:

• If the Product was misdescribed or not provided as promised, you may have a legal right to cancel and receive a refund, or request a replacement;

• If you’re cancelling because of something we’ve done (or told you we’re going to do), see 11.2;

• If you’ve changed your mind and are eligible for a refund under consumer law, see clause 11.3;

• If none of the above apply, but you still wish to cancel, see clause 11.5.

11.2 Cancelling because of something we’ve done or are planning to do
You may cancel immediately and request a full refund if:

• We’ve made a material change to the Trip Package or these Terms that you do not agree to;
• There was an error in pricing or description and you no longer wish to proceed;
• There is a significant delay in delivery due to events outside our control;
• We suspend access to a Product for more than 14 days for technical reasons;
• You have another legal right to cancel due to something we’ve done wrong.

11.3 Your right to change your mind (Consumer Contracts Regulations 2013)
If you purchased your Trip Package online, you have 14 days to change your mind and request a refund. However, this right ceases once you have started downloading or accessed the digital content.

11.4 When you cannot change your mind
Your right to cancel does not apply to digital downloads once the download or access has begun (e.g. if you've clicked the download link or opened the emailed file). By purchasing a digital Product, you acknowledge that your cancellation right is waived once access begins.

11.5 Cancelling when we are not at fault and you have no legal right to change your mind
In cases where we are not at fault and no statutory cancellation right applies, you may still contact us to request cancellation. However, we are not obliged to offer a refund under these circumstances and will consider requests on an individual basis.

12. How to End Your Contract with Snapshot Trips (Including If You’ve Changed Your Mind)

12.1 To end your contract with us, please get in touch via our contact form or email, quoting your order reference number.

12.2 If you cancel after any physical items have been dispatched or received, you must return them to us -please contact us first to arrange this.

12.3 We will cover return postage costs if:
• The item is faulty or not as described; or
• You're cancelling due to a material change in the Product or these Terms, a pricing or description error, a delay in supply, or because of something we’ve done wrong.

In other cases (including if you’ve simply changed your mind), you will be responsible for return costs.

12.4 If eligible, we’ll refund you via your original payment method. In some cases, we may make deductions (see below).

12.5 If you’re returning a physical Product and it has been handled in a way that would not be acceptable in a shop (e.g. damaged packaging, visible wear), we may reduce your refund to reflect that.

12.6 You will get your refund:
• For physical goods: within 14 days of receiving them back or of you providing evidence you’ve sent them.
• For all other cancellations: within 14 days of you informing us.

13. Our Right to Cancel the Contract

13.1 We may cancel your contract at any time if:
• You fail to make a payment when it is due; or
• You don’t provide necessary information or allow delivery to take place within a reasonable time.

13.2 You break the contract. If we end the contract due to your actions, we may deduct reasonable compensation from any refund to cover our costs.

13.3 We may withdraw a Product (e.g. a Trip Package) at any time. If this affects your order, we’ll notify you and issue a full refund.

14. If There’s a Problem with Your Product

14.1 Tell us straight away if something isn’t right with your product — please contact us at hello@snapshottrips.com and we’ll aim to resolve it quickly.

14.2 We're legally required to provide Products that match their description, are fit for purpose and of satisfactory quality. You’re entitled to:

• For physical Products
 o Within 30 days: a full refund if faulty;
 o Within 6 months: a replacement or refund if repair isn’t possible;
 o Up to 6 years: a partial refund if the item doesn’t last a reasonable time.

• For digital Products:
 o A replacement if the file is faulty;
 o A refund if the issue isn’t resolved promptly;
 o Compensation if a faulty download causes damage and we haven’t used reasonable care.

14.3 To return a faulty item, please contact us first and we’ll guide you through the process.

15. PRICE AND PAYMENT

15.1 The price of the Product (which includes VAT, where applicable) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the Product advised to you is correct. We reserve the right to change prices at any time.

15.2 If we discover an error in the price of the Product you have ordered, we will contact you to inform you of the error. You will then have the option of continuing with the purchase at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you accordingly.

15.3 We accept payment by the methods shown at checkout. You must pay for the Product at the time of ordering. For digital content, access will not be granted until payment is received in full.

15.4 If your payment fails, is revoked, or refunded (for example, via a chargeback), we reserve the right to revoke access to any associated digital content or downloadable Products, including previously issued links or files.

16. Customer Conduct and Safety

16.1 Travelling Responsibly
By purchasing or using a Snapshot Trips Package or Service, you acknowledge and accept that travel and outdoor exploration carry inherent risks. These include (but are not limited to) changes in weather, variable terrain, third-party services, and risks to personal safety.

You agree to:

• Take full responsibility for your own safety and the safety of your group.

• Travel at your own risk and make sensible decisions based on the conditions you encounter.

• Follow all applicable laws, traffic regulations, and local guidance while on your trip.
Snapshot Trips is not liable for any injury, loss, or damage that arises during your use of the Trip Package or while visiting destinations included in your itinerary.

16.2 Third-Party Destinations and Experiences

Many destinations, venues, and experiences included in our Trip Packages are operated by third-party providers who are independent of Snapshot Trips. We do not own, control, or supervise these providers and cannot guarantee the safety, suitability, accessibility, or availability of any third-party locations or services. Use of such services is entirely at your own discretion and risk.

You agree to:

• Respect the rules, hours, safety guidance, and conduct policies set by any third-party venue or location.

• Behave respectfully and appropriately, especially at sensitive or protected sites such as churchyards, war memorials, historical landmarks, private land, moorland, Sites of Special Scientific Interest (SSSIs), and national nature reserves, where wildlife, cultural heritage, and local customs should be respected and preserved.

• Adhere to any dog-related regulations, including keeping dogs on leads where required, to protect livestock, wildlife, and ensure the safety and comfort of all visitors.

• Avoid any disruptive, disrespectful, or unlawful behaviour.

We reserve the right to refuse service in the future to any customer who behaves in a way that negatively affects others, third parties, or the reputation of Snapshot Trips.

16.3 Guidance and Trip Suitability
We provide guidance on our Trips and the suitability for those completing them. This information is available on our website and within the Trip booklets. We believe this guidance to be correct but cannot be held responsible for any guidance which may be deemed inaccurate by a customer. This includes the length and duration of a Trip and suitability for wheelchair and pushchair users on any given Trip. While we do our best to ensure this guidance is accurate, it is for general information only. You are responsible for judging whether a route or activity is suitable for you and your group.

If at any point you feel that a section of the Trip is unsuitable, unsafe, or not appropriate for your circumstances (e.g. wheelchair/pushchair access), you must make your own decision to stop or adjust your route.

16.4 Navigation Disclaimer
Maps, directions, and materials in your Trip Package are for general guidance only. They are not to scale and should not be relied upon as official navigation tools. You are strongly advised to:

• Use trusted navigation apps such as Google Maps or what3words (with offline access enabled) during your trip;

• Follow current local signage, advice, and road or trail conditions at all times.

16.5 Weather and Environmental Factors
Conditions on your route may change suddenly, including due to weather, road closures, flooding, or other environmental hazards. Snapshot Trips cannot anticipate or monitor all such factors.

You are responsible for:

• Checking local weather, closure notices, tide times, and any other relevant alerts before and during your trip;

• Determining whether it is safe or appropriate to continue with any activity or section of your itinerary.

16.6 Respect for Land and Local Communities
Some trips or suggested stops may pass near or over private land. You are responsible for following any conditions or restrictions clearly marked by landowners. Please treat every location you visit with care and consideration.

For example:

• Churchyards are places for quiet reflection, not public recreation. Please be mindful of services or funerals taking place and avoid visiting in large groups.

• Many landmarks (e.g. gravestones, war memorials) require sensitive and respectful conduct.

• Please respect local flora and fauna by refraining from picking flowers, trampling vegetation, or disturbing wildlife habitats. Your care helps preserve these natural environments for everyone to enjoy.

16.7 Force Majeure
Snapshot Trips is not liable for any changes, delays, disruptions, or cancellations caused by events beyond our reasonable control (a “Force Majeure Event”). These may include:

• Severe weather or natural disasters (e.g. storms, wildfires, flooding);
• Strikes, road closures, travel restrictions, or government actions;
• Technical failures or disruption to infrastructure or public transport;
• Epidemics, illness, or civil unrest;
• Any third-party failure or unavailability.

In such cases, we are not obligated to offer refunds or alternative arrangements, although we will do our best to keep you informed of any major disruptions we are aware of.

17. Our Responsibility for Loss and Damage Suffered by You

17.1 We are responsible for any loss or damage you suffer that results from us not complying with these Terms, but only if that loss or damage was foreseeable. A loss is considered foreseeable if it was an obvious consequence or if both you and we knew it might happen at the time you placed your order (for example, because you discussed it with us). We are not responsible for any loss or damage that could not have been reasonably anticipated.

17.2 We do not limit our liability where it would be unlawful to do so
Nothing in these Terms excludes or limits our responsibility for death or personal injury caused by our negligence (or that of our team or subcontractors), for fraud or fraudulent misrepresentation, for any breach of your legal rights, or for any liability under the Consumer Protection Act 1987 relating to defective products.

17.3 Digital content is used at your own risk  
We take care in providing our digital services, but we can’t guarantee they’ll always be free from viruses, malware, or other harmful components. You access our digital materials (such as downloadable content, maps, or our website) at your own risk, and we’re not responsible for any damage caused to your devices as a result.

17.4 Our services are for personal use only.
We provide our Trips and related products for personal, non-commercial use. If you use any part of our service or content for commercial, business, or resale purposes without our permission, we are not liable for any associated losses — including loss of profit, business disruption, or opportunity. We may also take further action where necessary.

17.5 Our total liability in respect of any service shall not exceed the total amount you paid for that specific service.

18. Intellectual Property and Use of Personal Information

18.1 All materials provided by Snapshot Trips — including itineraries, designs, written content, branding, and visuals — are protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or use our name, logo, or content for any purpose without our prior written permission. See Clause 9 for more detail.

18.2 If you provide any feedback, reviews, photographs, videos, or other content to Snapshot Trips — whether by email, on social media, through our website, or via third-party platforms — you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish, and share this user content for marketing, promotional, and service development purposes. This licence is granted without obligation or compensation.

By sharing such content, you confirm that you have the right to grant this licence and that any individuals featured have given their permission for its use.
We may tag or credit you when sharing your content, but this may not always be possible, so we reserve the right not to do so.

18.3 We take your privacy seriously. Any personal information you provide will be handled in accordance with our Privacy Policy, which outlines how and why we collect, use, and store your data.

18.4 Your personal data may be used to:
• Fulfil your order and deliver Trip Packages or services;
• Process payments securely;
• Communicate important information related to your trip;
• Send you marketing updates, if you’ve opted in (you can unsubscribe at any time); and
• Request feedback to help improve our services.

18.5 We will never sell your data and will only share your information with third parties where it’s necessary for providing our services (e.g. payment processing), or where required by law.

19. Accessibility Policy

19.1 Snapshot Trips is committed to providing helpful and inclusive travel information. Our Trip Packages clearly indicate whether a trip is fully accessible, partially accessible, or has alternative options available where possible. However, please note that destinations, venues, and experiences included in our offerings may have varying degrees of accessibility.

19.2 We do not guarantee that any location, transport, or third-party service recommended in our materials will be fully accessible to all individuals, including those with disabilities or specific mobility needs.

19.3 Your responsibilities include:

• Reviewing the accessibility information provided in your Trip Package or available on our website as early as possible, to assess your personal accessibility requirements.
• Arranging any necessary support or assistance for your travel.

19.4 We disclaim any liability for issues arising from the accessibility or suitability of third-party locations or services.

19.5 About Our Trips:

• Our trip packages are designed to be enjoyed by a wide range of people, including those with different physical abilities, wherever possible.
• Trip details will include information about distance, terrain, and duration to help you assess suitability.
• Many routes involve public paths, well-maintained roads, or pavements, but some terrain may be challenging due to natural landscape features.
• Certain trips may be unsuitable for individuals with visual impairments, as the experience often involves reading plaques, information boards, or other visual clues.

19.6 Practical Information:

• Start locations and parking information are provided with each trip.
• Public transport and Park & Ride facilities are recommended where applicable to the Trip Packages.
• Public toilet and refreshment facilities are noted in the booklets where possible.
• Ferry fares or other third-party fees may apply to some trips.
• The Trips are designed to be completed during daylight hours, and each trip includes recommendations for the best days and seasons to undertake it.

19.7 Feedback and Improvements:
We welcome your feedback to help us continually improve accessibility. If you have any comments or require specific accessibility information, please get in touch.

20. Additional Terms

20.1 No other person shall have any rights to enforce these terms, except in the case of someone you legally transfer your rights or guarantee to (if applicable). This agreement is strictly between Snapshot Trips and you.

20.2 Each part of these terms stands on its own. If a court or relevant authority finds any part unlawful or unenforceable, the remaining sections will still apply in full.

20.3 These terms, and any disputes or claims arising from them (including non-contractual ones), are governed by English law. You agree to the exclusive jurisdiction of the courts of England and Wales.

20.4 We may transfer our rights and responsibilities under these terms to another organisation. If we do, we’ll notify you in writing, and the transfer will not affect your rights. If you’re unhappy with the transfer, you can contact us within 7 days to end the contract and receive a refund for any Products or services not yet provided.